We have a 14 day return policy, which means you have 14 days from the day after you receive your goods to request a refund, providing they are unworn. After 14 days no refunds or returns can be accepted. Any personalised pieces we can not refund or exchange.

To qualify for a refund, the items should be in its original packaging and same condition you received it in. To request a refund or exchange you will need to email info@seesa.uk and once we have accepted the item to be returned we will let you know what the next steps. Please do not send parcels before we have approved the return. If you receive a request for an image of the item that needs to be returned, please send the to info@seesa.uk with your order number.

The customer will be responsible for paying the returns postage fee.

We pride ourselves on the quality of our products but if for some reason you receive an item that is faulty, please notify us as soon as reasonably possible by emailing us at info@seesa.uk. Please send us a photo of the product and once accepted we will arrange to either refund or replace the item at your discretion. If you would like further advice on your statutory consumer rights, you can contact the Citizens Advice Service on 08082231133.

Incorrect items

If you have received an incorrect order, please email info@seesa.uk. We can arrange for the return of the items and send you your correct order.

Royal Mail Signed For
2nd Class - £3.99 (3-5 working days)
All orders are shipped Monday - Friday excluding holidays.

If no one is at home when Royal Mail attempt to deliver, then it is the customer's responsibility to retrieve the undelivered parcel as per instructions left by Royal Mail.

Damaged items

We take pride in carefully packaging your products securely however if you have received a damaged product then please email info@sees.uk with your order number and a photo so we can bas resolve the issue for you.